Inquiries and requests are answered in order of priority and are normally handled within a 24-36 hour period.
During the peak wedding season, inquiries and requests are sometimes
handled after hours
and on weekends, to maintain our service standards.
We recommend that you give us as much information as possible that may be
relevant to your question. This will lead to a quicker resolution to
your question or concern. For most topics and questions we provide a
Quick "Ticket Inquiry / Request Form" that can be easily filled out within
a minute or two and submitted to the appropriate department. Once
you submit the "Ticket Inquiry or Request" you will be given a ticket
number with a link that will let you track your reply and provide additional
notes if necessary.
For any questions regarding your order, we will need your name, and order
number. The order number always starts with "wond" and is
followed by 12 digits. You will see where to place this information
from our easy "Ticket Inquiry/Request Forms". Just choose the
correct or closest "Ticket Button" that covers your type of request
"Ticket Inquiry / Request" Forms are the most efficient type of communications for providing quick and accurate information to the appropriate personnel."
This is very important for the type of requests these forms were designed
for. For general product inquires and general questions, your questions may
also be answered by email to this "Ticket Inquiry" form General
a Question Page"
Our Ticket Inquiry / Request System is open 24/7 and will be answered by priority
and the order they are received.
We are closed for the following Holidays All
inquiries received during these days will be answered on the first days we
New Year's Day (Canada & USA)
Good Friday (Canada)
Victoria Day (Canada)
Canada Day (Canada & USA)
Labour Day (Canada & USA)
Thanksgiving Day (Canada & USA)
Remembrance Day (Canada)
Christmas Day (Canada & USA)
Boxing Day (Canada)
During peak wedding season, staff vacations
or temporary leave, some timeframes may be extended. Please know
that when using our "Ticket, Inquiry/Request System", that your inquiry
has been received and that we are working on your request or the answer to
If your question has been answered, you can easily return to our site at:
If you would like to review another self-help topic:
to our Quick Guide