How do you know if we have received your order and is it being
When placing your order and you have clicked
"Submit Order" after you have entered all your billing and shipping
information, you will be shown a Thank You page containing your order's
transaction number, beginning with "Wond" and followed by 12 numbers.
Note: Due to some rounding and logistics, the
Thank You Page is only used as proof that your order was submitted
properly. Sometimes, pricing with our 20% discount may not show on the
manufacture's thank you page, although it is included. An Exact copy
of your order including the discount prices from our site product
pages will show up in an email.
Within a few minutes of submitting your order,
correctly entered your email address, you will receive an email copy
of your order. If you entered an incorrect email address, which
you can tell from your sent email folder, then no order confirmation
will be sent to you. Please contact us for an order copy and to
make sure your order was submitted.
Your email order copy should be proofed as soon
as you receive it, for all billing, shipping and personalization
information. Time to make any corrections is very limited and
sometimes cannot be done at all.
Any changes needed must be
reported to us right away from our
"Urgent Request Tickets/Forms".
You will also know that we have received your order if
you receive a pre-delivery email letter from us containing basic
information about your order and informing you of our
Wedding Support Site
which has many answers to commonly asked questions along with the
fastest method for you to send a request or question to us. Plus, in this
letter at the bottom, will be another copy of your order to keep with
the information we sent to you.
Your email order copy will also
contain "Track Your Order Status". When your order ships, this will
contain a FedEx tracking number. Do not worry if this shows
"processing" for a period of time and sometimes right up until a few days before the Estimated Delivery Time.
When checking on When an order has shipped from:
"TRACK YOUR ORDER STATUS".
The tracking link may show still "Processing".
This is normal as some orders may require a longer time in
personalization, picking and shipping departments. If an order is running
close to the Estimated Delivery Date, then our shipper will often ship
overnight (at their expense)
to make up the extra time. This means once
you see the tracking number, the order could arrive as early as the next
day. If you have several weeks before your wedding, please be patient and
allow for delivery within a few days (either side) of your ETA Date. Do
keep an eye on the "Processing" message and for a tracking number to
appear. Once an order ships, FedEx will normally only hold an order for 5
business days before sending a parcel back. If there are any problems with
your order such as an Out of Stock/Discontinued Item or processing error,
you will be contacted as soon as possible. Please watch for any
email notices right up until your order is delivered.
Checking for Emails:
various, different and complex email software or programs designed to
filter out spam and junk mail, it is common for many legitimate
emails from companies, family and friends to end up in your junk/spam
folders by error. It is a good practice to look in these folders
frequently, especially when expecting emails from someone in
All orders are processed immediately upon receipt:
The message above will appear on your email order copy confirmation. This
means we operate near a 100% electronic system. Once an order is
submitted, some information is electronically fed into machines for
personalization, and orders are automatically time stamped. Pulling an
order from the process to try and place on hold or to cancel is not always
possible and requires a timely and manual process. When a change has been
asked for immediately after submitting
an order does not mean it can
necessarily be done. So going to our support site at
is very important if changes are required. Once your ticket/request has
been submitted to our Support site, please allow 24 - 36 hours for a reply
as your request has automatically been sent to the appropriate department.
You will receive an email letting you know if your request could be
handled or not, once the department has had time to take action and reply.
If your question has been answered, you can easily return to our site at:/font>
If you would like to review another self-help topic:
to our Quick Guide